Clinical and Operational Lead Nurse in Partner2Care

Working as a Clinical Operational Lead Nurse in a Personal Health Budget (PHB) service is more than just a job for me, it's a passion. Every day I have the privilege of supporting patients who wish to remain at home, supported by Personal Assistants (PAs) using their Personal Health Budget (PHB).

My role is to provide person-centred care tailored to individual needs. It’s a role that blends clinical expertise, operational leadership, and the satisfaction of making a difference in people’s lives.

Empowering Patients to Live Independently

One of the most rewarding aspects of my role is enabling patients to retain control over their own care. Many of the individuals we support have complex health needs, yet they choose to live in the comfort of their own homes rather than in a care facility. The PHB model gives them the freedom to select their own PAs, set their own routines, and receive care that aligns with their preferences and lifestyle. Being part of a service that upholds this level of autonomy and dignity is truly fulfilling.

Leading and Developing a Skilled Team

As a Clinical and Operational Lead Nurse, I oversee the PHB cases alongside the team of Clinicians and Brokerage and Support Officers to ensure they have the right training, skills, and confidence to provide high-quality care.

This includes fostering a culture of compassion, professionalism, and continuous learning. Seeing PAs grow in their roles and develop meaningful relationships with the patients they support is incredibly rewarding.

A Holistic and Person-Centred Approach

Community care allows for a truly holistic approach. Every patient is unique, and my role involves assessing not just their clinical needs but also their emotional, social, and psychological well-being to support them with their health and wellbeing outcomes.

I work closely with multidisciplinary teams, therapists, and social workers to ensure that each individual receives comprehensive, personalised support that enhances their quality of life.

Building Strong Relationships with Patients and Families

One of the greatest joys of this role is the opportunity to build long-term relationships with patients and their families. Unlike hospital-based nursing, where interactions can be brief and episodic, community care allows for deep connections. I get to know patients on a personal level, understanding their stories, values, and what truly matters to them. This continuity of care is not only beneficial for their well-being but also makes my work meaningful.

Making a Real Difference

At the end of the day, what drives me is the knowledge that my work helps people live well in their own homes, surrounded by their loved ones. It’s incredibly rewarding to see a patient maintain their independence, regain confidence, feel safe and well-cared for. Knowing that I play a role in making that happen makes every challenge worth it.