Q & A with Louis Roberts, Payroll, Brokerage and Support Officer

Q: How long have you been a Payroll, Brokerage and Support Officer for Partner2Care?

A: Since September 2017.

Q: What are your main responsibilities?

A: My main responsibilities are processing payroll for our Personal Health Budget (PHB) holder’s for their Personal Assistant(s), costing and implementing care and services for new PHBs, responding to queries such as those relating to payroll, holiday entitlement, pension contributions, contracts of employment and offering on-going brokerage and support to our PHB holders. I offer recruitment and employment support to enable PHB holder’s to employ their own support staff which includes DBS checks, obtaining references and interview support. I often visit PHB holders in their own home to initially talk about PHBs so patients are equipped to choose if a PHB is right for them. Visits also involve support with becoming an employer and registration, completing necessary paperwork / forms and on-going employment support if required.

Q: What challenges do you face on a day to day basis?

A: I often resolve issues between employers and employees and queries relating to pay. I implemented Partner2Care’s current payroll system and the first 6 months were challenging as I needed to learn the new system and overcome teething problems such as PHB holder’s support staff transferring from another payroll provider to Partner2Care.

Q4: What do you enjoy most about your role?

A: I work within a great team who are helpful and supportive. I enjoy learning new aspects of the role and developing my skills. I enjoy supporting our PHB holders to achieve their health and well-being goals.

Q5: How do you feel you support PHB holders to become a good employer?

A: I provide them with the tools they need and visit them at home to support them with any apprehensions or concerns they may have. I explain processes clearly and in a format preferable to them. I offer on-going telephone support when needed and sign-post where necessary.

Q6: Do you feel you contribute to allowing PHB holders choice, control and flexibility when making decisions about their care and making a difference to their own health and well-being?

A: Yes I do. I support PHB holders to find the right care for them and their families, they choose who they’d like to employ to deliver their care, I assist them to recruit and employ that person(s). PHBs are an option which allows people to stay in their own homes, making a real difference to their health, well-being and independence.

Q7: Can you tell us more about you?

A: I enjoy my job and look forward to developing my career within Partner2Care and North Somerset Community Partnership (NSCP).
I am also a dad to a 1 year old who keeps me very busy. We like family days out, especially the zoo and watching Cars. In my spare time I enjoy attending car shows, playing video games, kayaking and playing football.